Draft pending legal review
This document was drafted to match how the service actually operates, but it is not legal
advice and has not been reviewed by a qualified lawyer. Items marked
[[LIKE THIS]] need your real company details before launch. Because you sell
into the EU, UK and US, have a lawyer in your operating jurisdiction review this — consumer
protection, distance-selling and data-protection rules differ meaningfully between them.
If we cannot resolve a streaming problem within seven days of your purchase, you get a full refund. Email support@alltimeiptv.site from the address you ordered with. There is no form to complete and no retention process.
The guarantee
The seven-day window starts the moment your credentials are issued, not when you first use them. Within that window, if the service does not work and our support team cannot fix it, you are entitled to a full refund of what you paid.
What qualifies for a refund
- Streams that buffer, freeze or fail persistently and that support cannot resolve.
- Credentials that never worked, or that stopped working through no fault of yours.
- The service materially failing to match what was advertised at the point of sale.
- Duplicate or accidental payment.
- Non-delivery of credentials.
What does not qualify
- Requests made after seven days. The window is firm.
- Problems caused by your own connection where we have diagnosed the cause and shown it to be local — insufficient bandwidth, Wi-Fi interference or ISP throttling. We will always help you fix these, but they are not a service failure.
- A specific channel being unavailable. Line-ups change. We do not guarantee any individual named channel, and we say so before you buy.
- Refusal to try basic troubleshooting. We need a reasonable chance to fix the problem before refunding it.
- Breach of the terms of service — sharing, reselling or redistributing your credentials.
- Buyer's remorse after the window. Simply no longer wanting the service is not a fault in it.
How to request a refund
- Email support@alltimeiptv.site from the address you ordered with.
- Include your order date and a one-line description of the problem and what you already tried.
- We reply within 24 hours, either resolving the issue or approving the refund.
- Approved refunds are issued within 5 business days.
You can also open the conversation on WhatsApp, but please follow up by email so there is a written record on both sides.
How refunds are returned
| Paid with | Refunded to | Typical time |
|---|---|---|
| Credit or debit card | The original card | 5–10 business days |
| Cryptocurrency | A wallet address you provide | 1–3 business days |
Crypto refunds are returned at USD value
Crypto prices move. Refunds are calculated on the US dollar amount you paid and sent as the equivalent in the same currency at the time of the refund — not the original coin quantity. If the coin has risen since you paid, you receive fewer coins; if it has fallen, more. This protects both sides from exchange-rate swings, and it is the reason we ask you to confirm the amount before we send.
Chargebacks
If something has gone wrong, please contact us first. We would far rather refund you directly than have a payment disputed — it is faster for you and cheaper for us. Filing a chargeback without contacting us will result in the subscription being terminated, and we may decline future orders from the same customer.
Renewals
Subscriptions never renew automatically and we do not store card details, so there is no such thing as an unexpected renewal charge from us. If you see one, it is not ours — contact your bank and let us know.
Changes to this policy
We may update this policy. The version in force is the one published on the date you bought your subscription, and changes are never applied retroactively to an existing purchase.
Questions about a specific order: support@alltimeiptv.site. Governing law and your statutory rights are set out in the terms of service.