Draft pending legal review
This document was drafted to match how the service actually operates, but it is not legal
advice and has not been reviewed by a qualified lawyer. Items marked
[[LIKE THIS]] need your real company details before launch. Because you sell
into the EU, UK and US, have a lawyer in your operating jurisdiction review this — consumer
protection, distance-selling and data-protection rules differ meaningfully between them.
We collect your email address so we can deliver your subscription, your message history if you contact support, and standard server logs. We use privacy-friendly analytics that set no cookies and never sell or share your data with advertisers.
1. Who is responsible for your data
The data controller is [[LEGAL ENTITY NAME]], [[REGISTERED ADDRESS]],
[[COUNTRY]]. For any privacy question or request, contact
support@alltimeiptv.site.
2. What we collect and why
| Data | Why | Lawful basis | Kept for |
|---|---|---|---|
| Email address | Deliver credentials, send renewal reminders, handle refunds | Contract | 3 years after last order |
| WhatsApp / Telegram number | Deliver credentials and provide support, if you contact us there | Contract | 2 years after last contact |
| Support messages | Resolve your issue and keep a record of what was agreed | Legitimate interest | 2 years |
| Payment confirmation | Match your payment to your order | Contract & legal obligation | As tax law requires |
| Server access logs (IP, user agent) | Security, abuse prevention, diagnosing faults | Legitimate interest | 30 days |
| Aggregate analytics | Understand which pages are useful | Legitimate interest | Aggregated, not personal |
3. What we do not collect
- Card details. Payments are handled entirely by our payment processor. Card numbers never reach our servers and we cannot see them.
- Your viewing history. We do not build a profile of what you watch.
- Advertising identifiers. We run no ad networks and no third-party trackers.
- More than we need. An email address is the only field genuinely required to buy a subscription.
4. Cookies
This site sets no advertising or tracking cookies. Our analytics are cookieless and collect no personal data, which is why you are not being interrupted by a consent banner. Any cookies present are strictly necessary ones required for the site to function, which do not require consent under the ePrivacy Directive.
5. Who we share data with
We do not sell your data. We share the minimum necessary with:
- Payment processors — to take payment and issue refunds.
- Email delivery provider — to send your credentials.
- Hosting provider — which necessarily processes server logs.
- Legal authorities — only where we are legally compelled.
6. International transfers
Our infrastructure spans multiple countries, so your data may be processed outside your own. Where data leaves the EEA or UK we rely on Standard Contractual Clauses or an adequacy decision. Details available on request at support@alltimeiptv.site.
7. Your rights
Wherever you live, we will honour these. Under GDPR (EU/UK) they are legal entitlements:
- Access — a copy of the data we hold about you.
- Rectification — correction of anything inaccurate.
- Erasure — deletion, except where we must retain records for tax law.
- Restriction — pause our processing while a dispute is resolved.
- Portability — your data in a machine-readable format.
- Objection — to processing based on legitimate interest.
- Complaint — to your national data protection authority.
California residents additionally have the right to know what is collected, to request deletion, and to opt out of sale — though we do not sell personal information to anyone.
Email support@alltimeiptv.site to exercise any of these. We respond within 30 days and never charge for it.
8. Security
The site is served over HTTPS with a valid certificate. Administrative access requires key-based authentication and two-factor authentication; password logins are disabled entirely. Backups are encrypted. No system is perfectly secure, but we do not store the category of data — card numbers, identity documents — that would make a breach severe.
9. Children
This service is not directed at children under 16 and we do not knowingly collect their data. If you believe a child has provided us data, contact us and we will delete it.
10. Changes
We may update this policy. Material changes are announced here with a revised update date. The date at the top of this page reflects the current version.
Privacy questions or requests: support@alltimeiptv.site.