How to reach us
Fastest route to a human, day or night. Best for order questions, setup help and anything urgent during a live event.
Best for refund requests, billing questions and anything you want a written record of. Replies within a few hours.
Telegram
Same team, same hours. Useful if WhatsApp isn't available where you are.
@alltimeiptv
Response times
| Channel | Typical first reply | Best for |
|---|---|---|
| Under 15 min | Everything urgent — setup, buffering, orders | |
| Telegram | Under 30 min | Same as WhatsApp, alternative network |
| Under 6 hours | Refunds, billing, written records |
These are medians measured across all hours, not business-hours-only figures. Live events are when demand peaks and when support matters most, so that is precisely when we staff up.
What to include when you message us
Sending these three things up front usually turns a twenty-minute conversation into a two-minute one:
- The email address you ordered with, so we can find your subscription.
- Your device and app — for example "Firestick, IPTV Smarters Pro" or "Samsung TV, Smart IPTV".
- What you're seeing — the exact error message, or which channel fails and at what time of day. "Sport channels freeze around 9pm" is far more useful than "it doesn't work".
Before you message about buffering
Two checks resolve most cases and save you the wait: switch from Wi-Fi to ethernet (or move to the 5GHz band), and try dropping the stream from 4K to Full HD. If stability returns, the constraint is the connection rather than the servers — and we'll help you fix that too.
Common questions we can answer instantly
- Where are my credentials? — Check spam first, then message us with your order email.
- How do I set this up on my device? — Tell us the device and we'll send the exact steps.
- Can I move my subscription to a different device? — Yes, and it takes seconds.
- How do I renew? — Message us; your existing credentials are reactivated, nothing to reinstall.
- I want a refund. — See the refund policy, then email us.
Not a customer yet?
Ask us anything before you buy. We'd rather answer ten questions than process one refund.
Message us on WhatsApp